번역 해주세주세요 ;;


Thank you for your email. This is an automatic reply to confirm that your
message has been received by us at [email protected].

Due to the volume of Email received by us at [email protected] it is not
always possible for us to respond to each Email message individually, this
may be the only email you receive from us regarding this matter. Please be
assured that your concern is being addressed, we do investigate *all* issues
submitted to us. As such, please do not interpret a lack of response as a
lack of action taken.

All emails regarding requests for obtaining lost/stolen account passwords,
CD keys and/or items as well as those requiring or requesting technical
support and/or games play hints should be directed to [email protected].
You can also call us at 1-949-955-1382, M-F 9am-6pm PDT and we'll be happy
to help you out. - The hacks mailbox is unable to provide support for these
issues.

While it is our goal to combat cheating and hacking on multiple fronts, we
realize this effort will be difficult without the active support of our
customers and fans. With assistance, such as that provided by our customers
and fans, our efforts to diminish cheating and hacking within the Battle.net
community will prove to be more effective. Thank you for your show of
support and concern, it is appreciated by each and every individual within
our company.

***************************************************************************
* Please Note: *
* If your message contains obscenities, abusive, or threatening language *
* directed at our staff, it will be discarded without further action. *
* Please remember that the people who read emails at this address are *
* working to address and/or resolve the issues submitted to us. - Hacks *
***************************************************************************

Please take a look at http://www.blizzard.com/support/ for the latest
support news and http://www.battle.net/forums/battlenet-status/ for updated
information on Battle.net.

Here are some answers to common questions:

Q: If I (or someone I know) use a hack (map hack, skill hack, etc.) will my
account get deleted/banned/muted?
A: In keeping with our aggressive stance against hacks and cheats, we have
deleted accounts that were caught using hacks including but not limited to
duping hacks and server-crashing or game-terminating hacks).

We will continue to monitor the Battle.net Realms for malicious players. Be
aware that if you are caught using a hack, your accounts will be deleted. We
regret having to employ these extreme measures, however, certain
unscrupulous players impair the gameplay of the Diablo II community as a
whole, and severe action is now both warranted and required. We appreciate
your understanding and cooperation in this matter.

Q: Is it OK to use the (map, skill, grab, etc.) hack as I think it is
useful and/or doesn't hurt anyone or the game?
A: See above.

Q: I just reported someone for using a hack/duping/trying to scam people;
will you actually take any action against them?
A: We truly appreciate you alerting us to behavior that might negatively
impact Battle.net's online gaming community. We will take appropriate steps
to notify the offender of the parameters set forth in the Battle.net terms
of use agreement as well as the consequences for not following the posted
rules. While it is our preference not to ban players from Battle.net, we
will not hesitate to do so in the event that players persistently violate
the Battle.net Terms of Use agreement.

Q: How can I protect my computer/battle.net account from hackers?
A: For information about protecting your computer against hackers please
take a look at: http://www.blizzard.com/support/?id=msi0386p and
http://www.blizzard.com/support/?id=msi0376p

Q: Are all methods of duping stopped?
A: All known methods of duping have been fixed. We will continue to monitor
the Diablo II realms for duplication exploits and fix them as needed.

Q: Why have some of my items of a certain type vanished?
A: The Realm scans for duplicated items and may delete any duplicates that
it finds. You might have traded for a duplicated item and it may have been
deleted by our servers.

Q: What items were selected for deletion?
A: All rare and unique items were scanned for duplicates.

Q: Why did Blizzard Entertainment only delete some of the dupes, and not
every dupe?
A: Blizzard Entertainment wants to maintain an enjoyable and balanced play
experience for every user. To that end, we removed all but one duplicate
item. We're making an effort to protect those players that legitimately
traded for those items.

Q: If I gamble for two unique items of the same type (e.g. two Stones of
Jordan) or find them by killing monsters, will they be considered dupes and
deleted?
A: No. Items legitimately gained through gambling or dropped by monsters
are not duplicates, even if they have the same name.

Q: If I trade for an item, and already have one of the same type (e.g. I
have a Stone of Jordan, and trade for another one from a player), will one
of them be deleted?
A: If the items are dupes, then one of them will be deleted. If you
already have a certain item, then in order to prevent deletion it is
suggested you not trade for a copy of that item.

Q: Is there anyway to tell if an item is a dupe?
A: No, there is no way to tell if an item is a dupe or not, however there
is one exception. One of the last duping exploits put a socket on the item
and/or personalized the item. You may want to exercise caution if the item
is personalized or socketed.

Q: Where can I report hacks or exploits?
A: You can send your reports to [email protected].

Thanks,
Blizzard Hacks Team

If you respond to this email, please attach all previous messages and files
relating to this issue.